Nigel was a founding director of the Tom Peters group in Europe and was an associate fellow at Oxford University’s Said business school.
He is particularly skilled at working with multidisciplinary and multicultural audiences. Also an author, he has written Batteries Included-Creating Legendary Customer Service, Rethink-How to Think Differently and Rock Your Presentation.
• The Mindset of a Disruptor
• Garagista! Innovation as Everybody’s Business
• Digicare – The Customer Experience in an Online World
• Millennial Mania – Managing the New Generation
• Future Curious
• Rock Your Presentation and Pitch
• The Human Side of Digital Transformation
Rock Your Presentation – A New Guide To Speaking With Passion was published in April 2016. It inspires the reader to give more engaging, passionate, and memorable presentations and pitches. ‘Rock’ is meant in the everyday sense of livening something up; insight is also drawn from the world of music to trigger emotional as well as logical levels of speaking well.
Rethink – How To Think Differently draws on Nigel’s experience, successes, and failures. Whether you’re wanting to rethink your life situation, relationships, personal creativity, or a new business idea, Rethink is designed to provoke your creative self into coming up with the answer you already have inside you.
Nigel’s first book was Batteries Included! – Creating Legendary Customer Service. Successful service brands like Lexus have adopted his theme of becoming legendary for the experience they give their customers; Nigel helped them to win the coveted J D Power Gold Award in the UK.
Tom Peters says of Batteries Included, “Nigel Barlow’s book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding ‘yes’. This book proves it!”
TAKE AWAY BENEFITS.
- Seeing new possibilities
- With practical tools and insights to transform themselves and their organisations
Nigel has helped many of the world’s leading organizations on every continent to rethink their lives and businesses. He is adept at working with multi-national groups, and his clients across industries include Apple Education, AbbVie, AstraZeneca, Bristol Myers Squibb, BMS, Boehringer Ingelheim, BT, Candriam, Danone, Etisalet, Hewlett Packard Printing, Lilly, Louis Vuitton, Microsoft, Nestle, Roche, SKF,TetraPak, Thyssen Krupp, Vodafone.
He is a frequent speaker at ESMT in Berlin, Germany’s leading business school.